A little print knowledge
We've kept printing as simple as possible. Here are answers to the questions that matter most before and after placing an order.
Preparing your files
PDF is generally the safest choice for print-ready artwork.
For most of our paper products, common formats such as PDF, JPG, and TIFF work well. Depending on the product, additional professional artwork formats may also be accepted.
Sticker artwork is more flexible. If your sticker design is not already print-ready, we may be able to prepare it for production or contact you if there is a problem.
We recommend artwork at approximately 300 DPI/PPI at the final printed size whenever possible.
Low-resolution images may appear blurry, pixelated, or soft when printed. Enlarging a small image does not create additional image detail.
If we identify an obvious file issue before production, we may contact you, but customers should always review their artwork before submitting an order.
Bleed is extra artwork that extends past the final cut edge of a printed product.
It allows backgrounds, photographs, and colors to reach the edge after trimming without leaving an unintended white line.
For many Aiya paper products, artwork intended to print to the edge should include approximately 0.0625 inches of bleed on each side.
A safe margin keeps important text, logos, QR codes, and other critical details away from the trim or cut line.
As a general rule, keep important content at least 0.125 inches inside the finished edge unless a product-specific template says otherwise.
Stickers use a different cutting process, so sticker safety margins may be smaller and depend on the design.
For most paper products such as business cards, flyers, and invitations, CMYK is preferred.
Artwork submitted in RGB may need to be converted during production, which can cause some colors to shift.
Stickers are different. Depending on the sticker production method, RGB artwork may actually be preferred.
If you are unsure, upload the highest-quality original artwork you have rather than repeatedly converting the file yourself.
Customers are responsible for submitting accurate artwork and reviewing their content before ordering.
We may identify obvious technical issues or help with certain production-related adjustments, but you should not assume that spelling, grammar, layout, dates, phone numbers, or other content will be corrected automatically.
Some sticker artwork may receive additional production preparation as part of the sticker proofing process.
What to expect
Not necessarily.
Screens produce color using light while commercial printers reproduce color using inks and physical materials.
Bright RGB colors in particular may look different once printed. Small variations between separate print runs can also occur.
These normal commercial-print variations are different from a substantial production defect.
Proof availability depends on the product.
Many standard paper products may move into production using the artwork submitted with the order unless a proof is specifically offered or requested.
Our custom stickers normally include a digital proof so you can review the sticker shape and cut line before production.
When a proof requires approval, production generally does not begin until that approval is completed.
Production time depends on the product, quantity, finish, artwork readiness, and production facility.
Many commercial print products have production times measured in several business days.
Production turnaround does not include shipping time.
Artwork issues or proof approval can also delay the start of production.
After you order
Contact us as quickly as possible if you need to change or cancel an order.
Because custom print jobs may enter production shortly after submission, we cannot guarantee that an order can be stopped once production has begun.
Once printing or another fulfillment stage has started, cancellation is generally no longer possible.
Contact us immediately.
If the order has not entered production, we may be able to help stop it so corrected artwork can be submitted.
If the artwork has already been approved or printed as submitted, customer-supplied spelling or content errors generally do not qualify for a free reprint.
If you believe your order contains a manufacturing defect, incorrect product, shipping damage, or another fulfillment problem, contact us within 7 calendar days of delivery.
We may request photographs of the product, packaging, or shipping label so we can review the problem.
Qualifying issues may be resolved through a reprint, replacement, refund, or another appropriate remedy.
See our Refund & Reprint Policy for complete details.
We intend to make repeat ordering as simple as possible once permanent customer order storage is available.
Until that system is active, keep a copy of your original artwork so it can be submitted again if necessary.
Artwork may be retained for a reasonable period to manufacture your order, provide customer support, investigate quality concerns, process a reprint, or support repeat ordering.
Your artwork remains yours. Uploading it does not transfer ownership to Aiya.
See our Privacy Policy and Terms & Conditions for more information.
Getting it to you
Shipping options and estimated delivery times will be shown during checkout once our final shipping system is active.
Production time and shipping time are separate. A product may require several business days to print before it is handed to the carrier.
Aiya uses specialized production partners for different print products.
For example, a sticker order and a business card order may be manufactured at different facilities.
Because of this, products purchased in the same checkout may ship separately and arrive on different days.
Take clear photographs of both the packaging and the damaged product before discarding anything.
Contact Aiya Support within 7 calendar days of delivery and include your order information and photos.
We will review the issue and determine the appropriate resolution.
Stick with it
Sticker size refers to the longest side of your design.
For example, a 3-inch sticker means the longest dimension of the finished sticker will be approximately 3 inches.
Our standard custom stickers are intended to be die-cut around the shape of your artwork.
A digital proof may show the proposed cut line before production so adjustments can be requested if necessary.
Unlike many traditional paper-printing products, our current sticker production process can work well with RGB artwork.
For best results, provide the highest-quality original image available at approximately 300 PPI at the intended size.
Matte has a softer, lower-reflection appearance.
Gloss has a shinier finish that can make colors and contrast appear more vivid.
Neither is automatically better. It mostly depends on the look you want.
The details matter
Envelopes are available as an option for eligible invitation sizes.
If you select matching envelopes when configuring your invitation, Aiya will pair the appropriate envelope size with the card.
For example, our current setup pairs 4.25 × 5.5-inch invitations with A2 envelopes and 5 × 7-inch invitations with A7 envelopes.
Yes.
Your artwork may generally be designed in portrait or landscape orientation as long as it matches the dimensions of the invitation size ordered.
Still stuck?
If your question isn't answered here, send us a message and we'll help you figure it out.
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